SERVICE YOU CAN RELY ON

E-Bike Service

At Aventon, the riding experience doesn't end with the purchase. That is why we are building a reliable service network in Germany, step by step, to ensure that—should the need arise—you receive prompt, professional support.

Unser Ziel:

Straightforward support, transparent processes, and fast solutions.

The Aventon Service Network

Kompetente Hilfe für dein E-Bike

Do you need technical support directly on-site? If one of our 1,000+ service partners is located in your area, we coordinate the support directly through that partner.This ensures that you receive the appropriate assistance quickly and locally. We are continuously working to expand our network of qualified service partners.

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SUPPLEMENTARY

Remote Service with our service partner WunderFix

No service partner near you? No problem:

To ensure we can assist you quickly—even when there is no service partner in your vicinity—we collaborate with our experienced service partner, WunderFix.

WunderFix provides support through remote diagnostics and the coordination of repairs—professionally, and always in close consultation with our team.

Modern Assistance – Flexible and Efficient

With WunderFix’s Remote Repair Service, we offer you a modern support solution that can provide rapid clarity in the event of a warranty or guarantee claim:

Diagnosis via video call with experienced mechanics

Support for self-help with simple cases

Arrangement of a workshop appointment, if necessary

Coordination of the appropriate spare parts in consultation with Aventon

Here's how it works.

1) You contact our Aventon support. In the case of a warranty or service issue, you always contact us first.

2) We check the best solution. Depending on the case and location, we either involve an Aventon service partner or additionally WunderFix.

3) If we involve WunderFix, they take over further communication. You will receive an invitation to a video call via email. WunderFix will then contact you directly and accompany the next steps.

4) Solution via video call or workshop appointment near you. Many issues can be clarified in the first conversation. If not, WunderFix will organize an appointment with a partner workshop on our behalf.

WunderFix contacts you exclusively on our behalf and in close coordination with Aventon.

Your Benefits

Keine komplizierten Rücksendungen

Schnelle Hilfe per Videoanalyse – bequem von zuhause

Transparent Process and Professional Support

Support from Experienced Mechanics

Aventon remains your point of contact in the background and keeps the overview.

Contact Support

Do you have a concern or a warranty question? Submit your service request now.

If you have questions about products, technical issues, or warranty claims, the right support is quickly available. The Help Center provides answers to frequently asked questions, and a service request can be submitted directly. If no service partner is available on-site, the Remote Service with WunderFix additionally supports further diagnosis and the next steps.

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